Policy
The terms that apply when you book or travel with us — plain language, nothing buried.
By submitting an enquiry, making a booking, or using this website, you agree to these terms and conditions. If you're booking on behalf of a group — a school, college, family or set of friends — you're confirming you have the authority to accept these terms for everyone in that group, and it's your responsibility to make sure they're aware of them.
Unbox India is operated by DocNex Healthcare LLP, based in Kolkata, West Bengal, India. All bookings made through this website or through direct communication with our team are with DocNex Healthcare LLP, trading as Unbox India.
Submitting an enquiry — whether through the form on this site or through Rini, our chat assistant — does not confirm a booking. It starts a conversation. A booking is only confirmed once:
Quotes are valid for 7 days from the date issued, since pricing depends on hotel and transport availability that can change. Prices shown anywhere on this website (including any example figures) are indicative starting points, not final prices — your actual quote depends on group size, season, and stay category.
Payment can be made in full at booking, or split into instalments where eligible — see our Cancellation & Refund Policy for full instalment terms, missed-payment consequences, and how refunds are calculated.
All prices are quoted in Indian Rupees (INR) unless otherwise agreed for international bookings, where we can quote in USD, EUR or GBP on request.
Itineraries are planned in good faith based on conditions at the time of booking. Occasionally we may need to alter a stop, timing, or stay due to weather, road conditions, safety concerns, or circumstances at a partner property. Where possible we'll notify you in advance; where a change happens during the trip, our on-ground coordinator will keep you informed and offer the closest reasonable alternative.
The hotels, homestays and transport providers on our routes are independent businesses, not employees or branches of DocNex Healthcare LLP. We select and personally verify each one before including them on a route, and we act as your point of contact if something goes wrong — but the service itself (the room, the vehicle, the driver) is provided by that third party under their own terms of service.
We take reasonable care in planning and coordinating your trip, and in selecting the partners we work with. However, Unbox India is not liable for loss, injury, delay, or damage arising from circumstances outside our reasonable control — including weather, natural events, third-party negligence, or a traveller's own actions. Nothing in these terms limits liability that cannot be excluded under Indian law.
Rini can answer questions and suggest routes based on what you tell her, but anything she says is guidance, not a confirmed quote or booking. Final pricing, availability and itinerary details are only confirmed in writing by our team, as described in section 3.
Photos, videos, written content, itineraries and branding on this website belong to DocNex Healthcare LLP or are used with permission (in the case of customer-submitted testimonials — see our Privacy Policy). You're welcome to share links to this site, but reproducing our content, photos or itineraries elsewhere without permission isn't allowed.
We expect all travellers to behave respectfully toward guides, hosts, local communities and fellow travellers. We reserve the right to remove a traveller from a trip without refund in cases of serious misconduct, illegal activity, or behaviour that endangers others — this is a last resort, not a first response.
These terms are governed by the laws of India. Any disputes arising from a booking will first be addressed through direct discussion with our team — most issues are resolved this way. Where that isn't possible, disputes fall under the jurisdiction of the courts of Kolkata, West Bengal.
We may update these terms as our services evolve. The version in effect on the date you complete a booking applies to that booking — material changes will be reflected by updating the date at the top of this page.
What travellers say
"Wonderful service and NO extra charges. Suggesting all to give it a try at least."
"Enjoy a comfortable 2-night, 3-day family journey covering Gorumara Forest and the seven major sightseeing points of Dooars. The package includes accommodation, meals and private car transportation for a relaxed and hassle-free trip."
"অফিসের টিম আউটিং এর জন্য পুরোপুরি ঠিক ছিল। GST ইনভয়েসও সময়মতো পেয়েছি, যেটা কর্পোরেট বুকিং এর ক্ষেত্রে সত্যিই দরকার।"
"हनीमून के लिए Shimla चुना था, और होटल की choice बिल्कुल सही थी। Mall Road से ज्यादा दूर नहीं, फिर भी शांत जगह - बहुत सोच समझकर recommend किया गया था हमें।"
"Went somewhere completely off our radar and it turned out to be the best decision. Quiet, uncrowded, and genuinely different from every other weekend trip we've done from Kolkata"
"जंगल के इतने पास स्टे करना बच्चों के लिए यादगार अनुभव था। शाम को हाथी दिखे, ये बात अभी तक बच्चे सबको बता रहे हैं!"
"৪০ জন ছাত্রছাত্রীর গ্রুপ, তাও প্রতিটা স্টপেজে হেডকাউন্ট চেক করা হয়েছে। শিক্ষক হিসেবে এটা আমার জন্য সবচেয়ে গুরুত্বপূর্ণ ছিল — নিরাপত্তার দিকটা একদম ঠিকঠাক সামলেছে।"
"We didn't want a rushed weekend, and that's exactly what we got. Slow mornings, no back-to-back sightseeing, just genuinely nice pacing. Sonajhuri haat on Saturday was the highlight."
"हमारा कॉलेज ग्रुप 25 लोगों का था, और सब कुछ बहुत smooth तरीके से हैंडल हुआ। EMI ऑप्शन की वजह से हम लोग ये ट्रिप afford कर पाए, वरना शायद इस साल नहीं जा पाते।"
"দার্জিলিং ট্রিপটা একদম পারফেক্ট ছিল। বাচ্চাদের নিয়ে গিয়েছিলাম, আর হোটেলটাও ঠিক যেমন ছবিতে দেখেছিলাম তেমনই ছিল। কোনো সারপ্রাইজ ছিল না, যেটা সবচেয়ে ভালো লেগেছে।"
"Kurseong–Sittong trip for 5 guests (customer + 4 friends), planned for 3 nights and 4 days in October 2025. A scenic getaway covering Kurseong and Sittong, with comfortable stays, fooding and sightseeing throughout the trip."
"Wonderful service and NO extra charges. Suggesting all to give it a try at least."
"Enjoy a comfortable 2-night, 3-day family journey covering Gorumara Forest and the seven major sightseeing points of Dooars. The package includes accommodation, meals and private car transportation for a relaxed and hassle-free trip."
"অফিসের টিম আউটিং এর জন্য পুরোপুরি ঠিক ছিল। GST ইনভয়েসও সময়মতো পেয়েছি, যেটা কর্পোরেট বুকিং এর ক্ষেত্রে সত্যিই দরকার।"
"हनीमून के लिए Shimla चुना था, और होटल की choice बिल्कुल सही थी। Mall Road से ज्यादा दूर नहीं, फिर भी शांत जगह - बहुत सोच समझकर recommend किया गया था हमें।"
"Went somewhere completely off our radar and it turned out to be the best decision. Quiet, uncrowded, and genuinely different from every other weekend trip we've done from Kolkata"
"जंगल के इतने पास स्टे करना बच्चों के लिए यादगार अनुभव था। शाम को हाथी दिखे, ये बात अभी तक बच्चे सबको बता रहे हैं!"
"৪০ জন ছাত্রছাত্রীর গ্রুপ, তাও প্রতিটা স্টপেজে হেডকাউন্ট চেক করা হয়েছে। শিক্ষক হিসেবে এটা আমার জন্য সবচেয়ে গুরুত্বপূর্ণ ছিল — নিরাপত্তার দিকটা একদম ঠিকঠাক সামলেছে।"
"We didn't want a rushed weekend, and that's exactly what we got. Slow mornings, no back-to-back sightseeing, just genuinely nice pacing. Sonajhuri haat on Saturday was the highlight."
"हमारा कॉलेज ग्रुप 25 लोगों का था, और सब कुछ बहुत smooth तरीके से हैंडल हुआ। EMI ऑप्शन की वजह से हम लोग ये ट्रिप afford कर पाए, वरना शायद इस साल नहीं जा पाते।"
"দার্জিলিং ট্রিপটা একদম পারফেক্ট ছিল। বাচ্চাদের নিয়ে গিয়েছিলাম, আর হোটেলটাও ঠিক যেমন ছবিতে দেখেছিলাম তেমনই ছিল। কোনো সারপ্রাইজ ছিল না, যেটা সবচেয়ে ভালো লেগেছে।"
"Kurseong–Sittong trip for 5 guests (customer + 4 friends), planned for 3 nights and 4 days in October 2025. A scenic getaway covering Kurseong and Sittong, with comfortable stays, fooding and sightseeing throughout the trip."
In their own words
